Travel insurance comparison

Did you know that if your flight is delayed, you are entitled to compensation of up to €600 up to 3 years in arrears? And that you are entitled to a discount if you don't get what the travel agent promised you? This also applies to a dirty pool, insects in the room or poor quality food. In short, if what you were promised at the beginning is not kept. Together we will look at what you are entitled to and how to resolve it if necessary.

Submit a case for a free assessment

If the room or anything else is not to your liking, please do not hesitate to contact reception or your delegate. A lot of problems can arise from simple misunderstandings or are not difficult to rectify. You also need to base it on what you have purchased - if you are holidaying in a 2 star hotel, you can demand cleanliness and working facilities, but not your own butler :).

However, sometimes what can happen is that a CK buys inferior rooms at a better price and expects to get away with it with clients. However, if a similar situation has already happened, it's best not to let it go and address it with a request for a discount on the holiday because it didn't match what you bought.

• Different hotel. Spoiled or inedible food.
• Lower number of stars. Missing or dirty pool. Mould and insects in the room
• Lack of facilities.
• Failure to comply with All Inclusive.
• Dirty beach, noise, smell, etc.

You have the right to make a claim within 30 days of the end of the tour. The important thing is to document the problem as best you can, take photos/recordings and then contact the CK with your claim. If they do not comply, you can contact Claimcloud. The way it works is that you don't pay them anything at all and they take only a percentage of any claim. So you don't risk anything.

In any case, don't hesitate to make a claim and insist on your rights. It will only help to improve the quality of tourism services.

The entitlements are based on a regulation of the European Parliament and the Council of the EU and apply to all citizens of the European Union and to all flights. So even if you buy tickets from Wroclaw to Warsaw for 150 CZK and the flight is significantly delayed due to the carrier, you are entitled to compensation of 250 EUR.

You have to ask for compensation, rarely will an airline give you compensation on its own and I have not come across it myself. Especially low budget airlines will often not grant your request for compensation and will rely on you not taking it to court. If they do, it is wise to give the case to a Claimcloud firm. The whole service is free and only if they win the case will they take a commission on the money they recover. That way you don't have to worry about anything. If they don't succeed, it won't cost you anything.

Submit a case for a free assessment

Was your flight delayed by three hours or more? Under EU regulations, you are entitled to financial compensation.

• €250 if the flight is delayed by 3 hours or more and the flight is less than 1500 km
• eUR 400 if the flight is delayed by 3 hours and the flight is between 1500 and 3500 km long
• eUR 600 if the flight is delayed by 3 hours or more and the length of the flight is more than 3500 km

The right to financial compensation under EU law ceases in the event of so-called extraordinary circumstances, such as bad weather, a strike at the airport, a riot at the final destination or a bird strike. But beware of excuses from airlines, which often deliberately misstate the status of an emergency so that they do not have to compensate passengers.

In addition, you are entitled to free refreshments for delays of more than two hours.

If your flight is cancelled, you are entitled not only to a refund of your ticket but also to financial compensation under EU regulations.

• eUR 250 for flights up to 1,500 km
• eUR 400 for an EU flight of 1,500 km or more or a non-EU flight of 1,500 - 3,500 km
• eUR 600 for flights of 3,500 km or more

Entitlement to financial compensation under the EU ceases in the event of so-called extraordinary circumstances such as bad weather, a strike at the airport, riots at the final destination or a bird strike. But beware of excuses from airlines, which often deliberately misstate the status of an emergency so that they do not have to compensate passengers.

Submit a case for a free assessment

If you are denied boarding against your will, you are entitled to financial compensation in accordance with European Union regulations.

• eUR 250 for flights up to 1,500 km
• eUR 400 for an EU flight of 1,500 km or more or a non-EU flight of 1,500 - 3,500 km
• eUR 600 for flights of 3,500 km or more

The airline is also obliged to refund you for the tickets.

Diverting a flight to another airport

If your flight has been diverted to another airport, the air carrier will be liable for the costs incurred in transporting you to your original point of arrival.

If you learn of the diversion before boarding, you have the right to refuse the flight and claim a refund from the carrier.

If the air carrier loses or damages your baggage, it is obliged to compensate you for the damage. Here is the maximum amount you can claim from the airline. This is €1,220 per bag.

ATTENTION: You must start dealing with the situation immediately at the airport and then submit a written claim for compensation to the airline within 7 days.